Refund policy
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition as when you received it—unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, contact us at Info@velite.nl. Please note that returns should be sent to the following address:
📍 Rozemarijnsingel 21, Wierden, Netherlands
If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. Items returned without prior approval will not be accepted.
For any questions about returns, feel free to contact us at Info@velite.nl.
Damages & Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect. We will evaluate the issue and work to resolve it.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
🚫 Perishable goods (such as food, flowers, or plants)
🚫 Custom products (such as special orders or personalized items)
🚫 Personal care items (such as beauty products)
🚫 Hazardous materials, flammable liquids, or gases
If you are unsure whether your item qualifies for a return, please contact us.
❗ Sale items and gift cards cannot be returned.
Exchanges
The fastest way to receive your desired item is to return the one you have and purchase the new item separately after the return is accepted.
14-Day Right of Withdrawal (EU Customers)
In addition to the above, if your goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As mentioned, your item must be in the same condition as when you received it—unworn or unused, with tags, and in its original packaging. You will also need proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you of the approval status. If approved, you will be refunded automatically via your original payment method within 10 business days.
Please note that it may take some time for your bank or credit card company to process and post the refund.
📩 If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at Info@velite.nl.
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